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6. ScriptError: Authorization is required to perform that action

posted 9 Jan 2018, 08:08 by Andrew Dimech   [ updated 30 Apr 2018, 09:42 ]
If you get this error try one of the following solutions:
  1. Clear your browser's cache & cookies. If your using chrome follow these steps:
    1. On your computer, open Chrome.
    2. At the top right, click More More.
    3. Click More tools and then Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.
  2. Re-install the add-on by:
    • Remove the addon from Google Docs -> Add-ons->Manage add-ons... -> Mail Merge  -> Manage-> Remove
    • Install addon from Google Docs-> Add-ons->Get add-lns-> Search 'Mail Merge'-> Click 'Free' icon-> Follow steps
  3. Make a copy of your document template and try again from that copy.
  4. Try Chrome in Incognito mode or a different browser (Ctrl+Shift+N)

Why did this happen and how can I prevent it from happening again?

This happens when you switch to different Google accounts on the same browser. For example you may switch from name@gmail.com to name@company.com

To avoid this create a Chrome Browser user/profile for every account. Check the link below for more information on how to do this: